Customers increasingly expect to be able to connect with businesses as seamlessly and easily as they do with their family and friends. They search the social media channels for information and updates and want quick and convenient responses to the conversations they’re having.
As the world becomes more interconnected through the various digital messaging options, businesses have to make sure they deliver on those expectations in order to ensure customer satisfaction and long-term loyalty.
This is why we’re excited to announce the launch of our live online chat facility on our website and webshop. By extending our customer support capabilities to online chat, we can now provide an alternative method for fast, secure and proactive support for visitors to our website.